This Privacy Policy explains how Betspino Casino, operated by Cashbit Group N.V. ("Betspino", "we", "us", "our"), collects, uses, stores, and protects personal data when you visit or use the website at betspino-casino.bet. Please read this document carefully before creating an account or using our services. By registering with us, you confirm that you have read and understood this Policy.
The data controller responsible for your personal information is:
Cashbit Group N.V. is incorporated and licensed under the laws of Curaçao and is responsible for determining how and why your personal data is processed. If you have any questions regarding this Policy or your personal data, please contact us using the details set out in Section 14 below.
This Policy applies to all individuals who:
This Policy does not extend to third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any such third parties independently.
We collect personal data in a number of ways, including information you provide directly to us, information we collect automatically when you use our services, and information we receive from third parties.
We only process your personal data where we have a lawful basis for doing so. The table below sets out the primary purposes for which we process personal data and the corresponding legal basis.
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and managing your Betspino account | Performance of a contract |
| Processing deposits and withdrawals (including minimum deposit of €20 and minimum withdrawal of €40) | Performance of a contract |
| Verifying your identity (KYC) before processing your first withdrawal | Legal obligation; performance of a contract |
| Complying with anti-money laundering, counter-terrorism financing, and Curaçao eGaming licensing obligations under Licence #157923 | Legal obligation |
| Detecting and preventing fraud, cheating, and unauthorised access | Legitimate interests; legal obligation |
| Applying and monitoring withdrawal limits (€10,000/week; €20,000/month) and enforcing terms and conditions | Performance of a contract; legitimate interests |
| Administering welcome bonuses, Free Spins, cashback offers, reload promotions, and VIP programme benefits | Performance of a contract |
| Providing 24/7 customer support in English and Dutch via live chat and email | Performance of a contract; legitimate interests |
| Responsible gambling monitoring, including setting limits, flagging patterns of concern, and processing self-exclusion requests | Legal obligation; legitimate interests; vital interests |
| Sending you marketing communications about offers, promotions, and new products | Consent (where required); legitimate interests |
| Improving our website, lobby, sportsbook, and mobile experience (Android APK and mobile browser) | Legitimate interests |
| Complying with court orders, regulatory investigations, or other legal processes | Legal obligation |
Where we rely on legitimate interests as our legal basis, we have assessed that our interests are not overridden by your interests, rights, or freedoms. You may object to processing based on legitimate interests at any time — see Section 12 for your rights.
Where we rely on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
As a licensed online gambling operator under Curaçao eGaming Licence #157923, Betspino is required to implement robust identity verification and anti-money laundering procedures. Your first withdrawal from betspino-casino.bet requires successfully completed KYC verification before funds can be released.
KYC verification may include, but is not limited to:
Personal data collected during KYC is used solely to verify your identity, fulfil our regulatory obligations, prevent financial crime, and protect the integrity of our platform. We retain KYC documentation for the periods described in Section 8 below. Failure to complete KYC when requested may result in your withdrawal being held and, in certain circumstances, account suspension.
Betspino takes its responsible gambling obligations seriously. Where you interact with our responsible gambling tools — including deposit limits, loss limits, session time limits, cool-off periods, or self-exclusion requests — the personal data you provide and the records generated are processed to:
We may use your gameplay data (such as session frequency, wagering volume, deposit patterns, and bonus usage) to identify accounts that may indicate harmful gambling behaviour. Where we identify concerns, we may proactively intervene, apply voluntary account restrictions, or direct you to professional support services.
If you wish to self-exclude from betspino-casino.bet, please contact our support team via live chat or email. Self-exclusion requests are processed promptly, and your data will be retained in a restricted manner to ensure the exclusion is honoured and not reversed inadvertently.
We do not sell your personal data. We do not share it with third parties for their own independent marketing purposes. We may share your personal data with the categories of recipients listed below, strictly to the extent necessary for the stated purpose.
We share relevant transaction and identity data with the providers of our supported deposit and withdrawal methods, including iDEAL, Trustly, Visa, Mastercard, Skrill, Neteller, Apple Pay, Paysafecard, and cryptocurrency processing partners. These providers operate under their own privacy policies and data security frameworks, and receive only the data required to process your transaction.
Your identity documents and verification data may be shared with specialist third-party KYC, AML screening, and fraud prevention services engaged by Cashbit Group N.V. to fulfil our regulatory obligations. These providers act as data processors on our behalf and are contractually bound to protect your data.
Our lobby is powered by 47+ studios, including Pragmatic Play, Play'n GO, Evolution Gaming, Nolimit City, ELK Studios, Relax Gaming, BGaming, LuckyStreak, SmartSoft, Playtech, and others. To deliver games to you, certain technical data (such as your session token and account identifier) may be passed to these providers. Game providers do not receive your full personal profile and are contractually prohibited from using shared data for any purpose other than delivering the relevant game service.
We may disclose personal data to Curaçao eGaming, other competent regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where we believe disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of our users or the public.
We may share data with legal, financial, or compliance advisers where necessary for the conduct of our business, subject to professional obligations of confidentiality.
In the event of a merger, acquisition, restructuring, or sale of all or part of Cashbit Group N.V.'s business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer in accordance with applicable data protection law.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements.
| Category of Data | Retention Period |
|---|---|
| Account registration details | Duration of account plus 5 years after closure, or as required by applicable law |
| KYC documentation and identity verification records | Minimum 5 years from account closure or last transaction, in line with AML obligations |
| Transaction and financial records (deposits, withdrawals, bonus activity) | Minimum 5 years, or longer if required by regulatory authority |
| Gameplay and wagering history | Duration of account plus 5 years after closure |
| Responsible gambling records (limits, self-exclusions) | Duration of restriction plus 5 years, to prevent circumvention |
| Customer support communications | 3 years from last interaction, unless relevant to ongoing proceedings |
| Marketing preferences and consent records | Until withdrawal of consent plus 3 years for evidential purposes |
| Technical and usage logs | Up to 12 months, unless required for fraud or legal investigation |
When data is no longer required, we ensure it is securely deleted or anonymised in accordance with our internal data destruction procedures.
Cashbit Group N.V. is incorporated in Curaçao, and some of the third parties we work with — including game providers, KYC suppliers, and payment processors — may operate or store data in countries outside your country of residence. Where such transfers occur, we take steps to ensure that your data is protected to a standard that is comparable to applicable data protection requirements, including through the use of contractual safeguards with our processors and sub-processors. If you would like further information about the specific safeguards in place for any particular transfer, please contact us using the details in Section 14.
Betspino uses cookies and similar tracking technologies on betspino-casino.bet to ensure the platform functions correctly, to improve your experience, and to understand how users interact with our services.
You may control your cookie preferences through the cookie management tool displayed when you first visit betspino-casino.bet, or by adjusting your browser settings at any time. Please note that disabling strictly necessary cookies may impair the functionality of the website. Withdrawing consent for marketing cookies will not affect cookies already placed prior to withdrawal.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Whilst we take all reasonable steps to protect your data, no transmission over the internet or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your Betspino account.
Depending on your country of residence and applicable data protection legislation, you may have some or all of the following rights in relation to your personal data held by Betspino. We are committed to handling all requests promptly and transparently.
| Right | What It Means |
|---|---|
| Right of access | You may request a copy of the personal data we hold about you. |
| Right to rectification | You may ask us to correct inaccurate or incomplete personal data. |
| Right to erasure | You may ask us to delete your personal data in certain circumstances, subject to our legal retention obligations (see Section 8). |
| Right to restriction of processing | You may ask us to restrict the processing of your data in certain circumstances — for example, while accuracy is contested. |
| Right to data portability | Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format. |
| Right to object | You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds. |
| Right to withdraw consent | Where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing. |
| Rights related to automated decision-making | You may request human review of any solely automated decisions that produce significant effects on you. |
To exercise any of these rights, please contact us using the details in Section 14. We may ask you to verify your identity before acting on any request. We will respond within a reasonable timeframe and, in any event, no later than one calendar month from receipt of your request. Where a request is complex or numerous, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with our response, or believe we are processing your data unlawfully, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence.
We may send you marketing communications about Betspino's promotions, offers, bonus campaigns (including welcome bonus information, cashback and reload promotions, Free Spins campaigns such as those on Gates of Olympus, and VIP programme news) where you have provided consent or where we are otherwise permitted to do so by applicable law.
You may opt out of receiving marketing communications from us at any time by:
Opting out of marketing communications will not affect transactional or service communications, such as withdrawal confirmations, KYC requests, responsible gambling notifications, or changes to our terms and policies.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Betspino processes your personal data, please contact us using the following details:
Our customer support team operates around the clock and is able to assist you in both English and Dutch. For data protection enquiries, please mark your communication clearly as a "Data Protection Request" to ensure it is directed to the appropriate team without delay.
Betspino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, the services we offer, or applicable legal and regulatory requirements. When we make material changes to this Policy, we will notify registered users by posting a prominent notice on betspino-casino.bet and, where appropriate, by email. The date of the most recent revision will be indicated at the foot of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of betspino-casino.bet following notification of any changes constitutes your acknowledgement of the updated Policy.
This Privacy Policy is governed by the laws of Curaçao, in accordance with Betspino's licensing and operational framework under Curaçao eGaming Licence #157923 held by Cashbit Group N.V. Any disputes relating to this Policy that cannot be resolved through our internal complaints process shall be subject to the jurisdiction of the competent courts of Curaçao, without prejudice to any mandatory statutory rights you may hold under the laws of your country of residence.
